BUSINESS SOLUTIONS

BEHAVIOUR

CONSULT

SALES

 

Our Perspective 

 

Change Behaviour. Improve Results™

 

At Open Minds, we identify the behaviours that make a difference and then manage a plan to ensure that these behavioural changes are put in place and then practised.   

 

Certain personality traits have an impact on Behaviour. These traits vary from person to person resulting in different outcomes when different individuals experience the same situation. 

 

 Human behaviour includes how people act based on different factors such as genetics, social norms, faith, and attitude. 

Social and organisational norms also impact behaviour. Due to the inherently conformist nature of human society, humans are often pressured into following specific rules and displaying certain behaviours within an organisation. This, in many cases, conditions the way people behave to conform. This is because certain actions are deemed acceptable or unacceptable within the culture of that organisation. 

 

These behaviours may or may not serve the organisation. We have, in many organisations, experienced leadership behaviours that are accepted and rewarded but which do not add value and, in some cases, are counterproductive.

 

We can implement a development training plan, work with your existing providers, or in-house Learning and Development departments. Whatever you choose, we will help you make it happen.

Organisational Behaviour 

 

Our main goals with Organisational Behaviour are to improve job performance, increase job satisfaction, promote innovation, and encourage effective leadership.

 

Our focus includes:

 

  • Understanding the real relationship between an organisation and its employees - Resulting in profound insights into this dynamic which enables the organisation to develop more effective Human Resource strategies. Strategies that create a better work environment, employee loyalty, greater productivity and increase the overall value of the human capital for the organisation.

  • Motivating employees - We help managers gain a deeper understanding of their employees. This enables them to apply tailored motivational tools for each team member, inevitably resulting in the better performance of the organisation as a whole.

  • Improving industrial/labour relations - A focus on Organisational Behaviour helps in understanding the cause of a problem, predict its future course and control its consequences. As a result, managers can maintain better relationships with their employees by nipping any problem in the bud.

  • Effective utilisation of Human Resource - We help managers effectively and efficiently manage their employees, inspiring and motivating them to higher efficiency and productivity by better understanding and analysing human behaviour.

  • Predicting human behaviour: This is an essential element of understanding your organisations behaviour. We help leaders become students of human behaviour, enabling them to become more effective leaders and contribute to organisational effectiveness and profitability.

 
Behavioural Consultancy

The workplace is changing more rapidly than ever before. Organisations need to become significantly better at their most important resource – people.

 

Demands on leadership are becoming more and more acute and the pandemic has exacerbated this considerably.

 

The sudden requirement for people to work from home has brought into sharp relief the lack of practical behavioural information that organisations hold on their workforce. Information as to which employees will thrive working from home and who will fall short is not currently available. This leaves organisations unable to determine which teams/individuals need to return to the office environment as soon as possible.

 

Open Minds changes this. We provide leadership with deep and accurate human insights to identify different teams and individuals' performance effectiveness in different scenarios.  These insights enable management to plan, communicate and execute more effectively, thereby improving overall engagement, productivity, and employee/customer satisfaction and profitability.

Examples of Our Impact 

  •  Home Working - Understanding how best to manage and lead a remote workforce by identifying the motivators for each person. We also show how best to support and communicate with each person based on their own preferences and behavioural style. 

  • Mergers and Acquisitions - How well will people integrate into the newly formed business and where might the tension areas be. We help to create strategies to ensure a successful merger and a motivated workforce.

  • The human impact on performance - Open Minds help identify why a department, division or country is not or is performing above or below expectation. We pinpoint the human behaviours that can be replicated or improved that will improve performance across the entire organisation.         

 

Sales Development    

 

Change Behaviour. Improve Results™

 

All companies and organisations want high performing, professional sales and customer service teams who consistently practice the right behaviours. It’s these behaviours that differentiate them from their competition and ensure loyal and satisfied customers.

 

Open Minds is one of a handful of consultancies that understand how to ensure the right behaviours are identified and implemented, regardless of the different personalities within your organisation.

 

We build our training interventions on a foundation of observing thousands of individual’s behaviours within a sales context. These observations have been undertaken in multiple organisations across the globe.  

 

Open Minds observations, behavioural research and analysis provide us with the knowledge of being able to identify the behaviours needed for high performing sales teams.

 

We adapt each one of our interventions to our client's environment, based on our robust processes and our own unique, positive sales methodology.

 

Our partnering approach, based on scientific foundations, ensures that we help our clients achieve their goals.