Open Minds is Ethical, Entrepreneurial and Collaborative
Open Minds believes that behaviour is everything.
Using the very latest education methods and the most advanced technology, we give each person the best possible chance of applying the learning so that they are capable of:
Being able to adapt their behaviour to connect with other people more effectively.
Applying what they have learnt also results in deeper, more collaborative relationships with others that increase customer loyalty and return business.
Also, the organisations' culture becomes more open, collaborative and motivational and improves employee engagement and retention.
We work with organisations across the globe and within a wide range of industries. Many of these are multinational businesses. However, some are small and medium startups or those wanting to accelerate growth or impact.
We help businesses identify the behaviours that need to be in place to make a difference to their employees, clients and partners.
What Can You Expect When You Partner With Us
We believe that you should know what to expect when you work in partnership with Open Minds. We believe passionately in our work, values and principles, and want every consulting engagement, every interaction, to reflect these principles….
You can expect that we will carefully listen to your needs and respond to them. It is impossible for us to succeed without a deep and profound knowledge of your business, and no matter how we finally decide to work together we will put in every effort to getting this insight. Thus, we will spend a lot of time getting to know your company, your industry, your rivals, and, of course, your customers.
We insist on measurable intervention success and delight. You will experience visible results within 100 days. No excuses. Every consulting engagement must have defined goals, and we will do whatever it takes to guarantee your success. Our only job is to give your business a greater competitive advantage. However, we don’t want to control the process – we prefer to collaborate with you.
We focus on building your organisation’s capacity through more effective human behaviour. Our role is to help you to solve your challenges by giving you usable principles, tools and skills. You make the decisions, you steer the change, and you win the deals. We will help you decide, act and succeed faster, more effectively and more consistently. It may mean that sometimes we have to ask difficult questions and have difficult conversations, but this will always be done with respect for your insight.
We strive for simplicity. All solutions, tools, checklists and approaches must always be easy to understand and easy to use. They must be robust enough to yield real insight, and tested in the real world. We will not experiment with your business.
We customise. 95% of our work is tailored specifically to your goals, your culture, your budget and the rhythm of your business. (The exceptions are when we do public workshops, or when you ask for a replica of something that we have done before.) We will spend time before any engagement understanding the intricacies of your business, and then adapting content, examples, and activities.
We make it fun! Humour, innovation and insight have a common core: unexpected connections. Besides our personal energy, we also share countless stories about our experiences, both as consultants, and as customers. It’s good for learning, but also good for the soul.
We provide and experience, (and service,) with the highest standards of ethics and integrity. We believe we shouldn’t be in the customer management business if we don’t – but we also understand that we need to be the role model, the example, for our clients and their people. When we leave, everyone in your company should have lived through a personal and memorable experience. This also means that whatever we discover about your business will not be shared without your permission; (we are happy to sign confidentiality and non-disclosure agreements.)
We will do it ourselves. We don’t believe that you should get poorly trained, cheaper outsourced contractors to do the work of managing our customers. Only the most experienced people working full time in our company will facilitate in your business.
Michael Visagie - Founder
Michael specialises in human behaviour within a business context and specifically in sales and leadership. Michael is an experienced Learning and Development consultant and combines a deep understanding of human behaviour into our approach and offering.
He brings a wealth of experience in International sales, leadership and has many years of experience working with large corporate clients around the world. Michael has a broad education in Psychology and Behavioural Science.
In addition, Michael is qualified as:
- Insights Discovery, Team Effectiveness and Transformational Leadership practitioner
- Lumina Learning Practitioner
- DiSC Practitioner
- MBTI Practitioner
Professional Executive Coach - ICF ACSTH accredited. Partnering with people in a thought-provoking and creative process that inspires them to move forward in a direction that will make a difference in their lives.
Mindfulness Based Stress Reduction (MBSR)
Mindfulness Based Cognitive Therapy (MBCT)
George Zachariou was involved in the IT industry for over 35 years, where his natural interpersonal ability and canny strategic thinking contributed greatly to his success in sales and business development in positions around the world.
Between 1992 and 2005 George has worked in Africa, Europe, the UK, Australasia and the Pacific regions in senior management positions in major international organizations like Olivetti, Digital, Compaq, Hewlett Packard, Media 24 and Autonomy.
On his return to SA in 1992, George was responsible for turning around marginal customers for an international IT company, and successfully recovered the business of one of the country’s largest mobile telephone service-provider for that company.
In 2008 George begun chasing his real passion, executive mentoring and sales training.
As a partner in Open Minds, Georges drives our sales activity, facilitates sales workshops, and motivational sessions.
Apart from his deep sales leadership experience, George’s attributes include excellent people skills, and he is simultaneously intuitive and incisive. He is a team player, and also a motivator, fair-minded, tolerant and loyal, with a strong value system.
But it is his ability to bring out humour in all situations that people mostly remember him for.
Aki Kalliatakis (Partner)
Aki is the founder of The Leadership LaunchPad, a business focused on consulting and training in customer loyalty and customer care for 23 years. His degree in psychology gave him the basis for understanding people issues at work, and after working in various human resources and marketing positions in a number of industries, he has focused exclusively on helping clients improve their customer management capabilities.
Together with many professional associates around SA, The Leadership LaunchPad assists clients to implement customised strategies for customer loyalty at all levels and for all functions. Aki is often invited to do keynote talks at local and international conferences, and conducts seminars and workshops courses for many global blue chip clients. (These include SAB-Miller, Mercedes Benz, KPMG, PG Glass, Avis, Nando’s, Spar, Deloittes, Microsoft, Ranbaxy, Toyota, Liberty Life, PPC, MTN, Nashua Mobile, and Virgin Mobile.)
In addition, as a “closet academic,” Aki lectures on various MBA and Executive Development Programmes at Wits University, Graduate School of Business (UCT,) and Henley Management College based in Reading in the UK. As a keynote speaker, Aki dispenses practical advice for delighting customers, and his passionate, humorous and entertaining style reflects his childhood dream of playing in a rock band. He has published seven books, and regularly writes for management journals and magazines. He occasionally appears in South African television and radio programmes.
Dr Herman Moolman
Dr Herman Moolman is our consultant learning guru. He is an experienced Learning & Development manager and consultant, qualified instructional designer, qualified teacher and e-learning specialist.
Designed, implemented and facilitated training content for differing business sectors - ranging from operations, HR, sales and management, from starter to executive levels.
Best achievements include the implementation of “Learning Academies” for
IHD (2004 – 2008),
UTi Pharma (2008 - 2010) and
UTi Worldwide (2010- 2013).
The objective was to supplement existing training services with an online course library and the implementation of Learning Management Systems (LMS) to manage training in all geographical areas of the companies.
Herman acquired a PhD in Computer Assisted Education – his research addressed the diversity of target groups in Africa and their readiness to be trained and educated with technology. Herman has published several articles in International Journals - relating to e-readiness and e-learning in corporate organisations.